SHIPPING POLICY

For purchases on the peninsula, shipping will be free for orders over €25 and delivery time will be 48/72 hours. If your order is less than €25, the shipping cost will be €3.95.

Shipping to the Balearic Islands will be free from €39. For orders less than €39 the cost will be €8.75 (2-3 business days).

Shipments to the Canary Islands will be free for orders over €49, and TARSOS will not be responsible for any applicable CUSTOMS charges. For orders less than €49 the cost will be €9.95 (3-4 business days).

Shipping to Portugal: they will be free from €39 and the delivery time will be (3 to 8 days). If your order is less than €39, the shipping cost will be €5.95.

International orders: - Germany, Belgium, France, Netherlands, Italy and United Kingdom (UK); They will be free from €49 (3-8 days). For orders less than €49; €10.95 shipping costs.

Once your order has been placed, you will receive an SMS on your mobile phone informing you of your order number, as well as a link to track your order that will inform you of the status of your shipment.

If the delivery period has passed and you have not received your order, please CONTACT us indicating the order number and we will give you a solution as soon as possible.

REFUND POLICY

Customers who purchase through www.tarsos-official.com will have fourteen (14) calendar days from the date of delivery of the product to make any exchange or return.

The product to be exchanged or returned must be unused and retain its original labeling and packaging, including packaging. In addition, customers must keep and present the "receipt" that is sent by email on the day the purchase is formalized to verify that the operation was carried out through the website.

To start the process you must CONTACT us and fill out the form, or send an email to info@tarsos-official.com, detailing the order number and the reason for the exchange or return. We will then contact you to inform you of the steps to follow and the options available for returning the product to our warehouses.

Once the product is received, we will proceed to the relevant inspection and as soon as possible, TARSOS will send an email to the user informing them if the exchange or return of the product is authorized.

CHANGE

In case you want to make an exchange due to TARSOS error (breakage, wrong model, etc.), we will assume the shipping costs of returning your socks to our warehouses and the shipping costs of the new socks to your home. If the change you want to make is not due to TARSOS error, the customer will be responsible for said shipping costs.

If the purchase has been made using the “free shipping costs” option (from purchases over €25 in the Peninsula), and the error is TARSOS (breakage, wrong model, etc.), TARSOS will be responsible for the shipping costs for returning your socks to our warehouses and the shipping costs for the new socks to your home.

If the purchase has been made using the “free shipping costs” option (from purchases over €25 in the Peninsula), and the error is not TARSOS (breakage, wrong model, etc.), it will be the customer who assume the shipping costs of returning your socks to our warehouses (even if they were included in the purchase) and the shipping costs of the new socks to your home.

RETURN

If what you want to make is a return and the reason is due to TARSOS error (breakage, wrong model, etc.), we will proceed to return the entire import of the product (including the original shipping costs), also assuming the shipping costs. of the return. In the event that the return is not due to an error by TARSOS, the customer will be paid the full import of the product less the original shipping costs and the shipping costs of returning the product to our warehouses.

If the purchase has been made using the “free shipping costs” option (from purchases over €25 in the Peninsula), and the error is TARSOS (breakage, wrong model, etc.), the import will be paid of the purchase and TARSOS will be responsible for the return shipping costs.

If the purchase has been made using the “free shipping costs” option (from purchases over €25 in the Peninsula), and the error is not TARSOS (breakage, wrong model, etc.), you will be credited the full amount of the product less the original shipping costs (even if they were included in the purchase) and the shipping costs of returning the product to our warehouses.

*All customers must present the "ticket or invoice" that was sent to them by email on the day of purchase to verify that the purchase was made through the website.